FAQ
Ordering
Which winder is right for me?
If you’re not quite sure which winder is for you please feel free to reach out to a member of our team at support@ventiwinders.com and we will be happy to assist you with your enquiry.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Warranty
What is the warranty policy on my winder?
Venti offers a limited 2 year worldwide warranty on its watch winders and jewellery cases. The warranty covers manufacturer defects.
Can I customise my winder?
We do not offer any personalising or customisation for a single quantity of our products. Please note that if you choose to personalise your Venti product this will invalidate the warranty.
Get in touch
Have questions about your order, or a general enquiry?
